Earlier today my Blackberry Curve quit receiving any data services at all.Â The internet didn’t work, email didn’t work, nothing worked related to data.Â I thought at first maybe it was a Blackberry outage of some sort.Â After a couple of hours I figured it must be something else.
So, I did the first thing any good troubleshooter should do…reboot.Â I removed the battery and reset the phone.Â No luck, I can place phone calls, but no data services.
Ok, maybe some application is messed up and causing the problem.Â I go to the Blackberry options and under the security settings I wiped the phone, first without erasing third party applications and the second time I erased everything.Â No luck.Â Still no data services.Â I can’t activate the Blackberry on our enterprise server and nothing works except for making phone calls.Â I get an error message “service connection is unavailable” when trying to activate on the enterprise server.
I finally resorted to calling Alltel.
The girl on the phone says hit the green button.
I did it.
Do you see something that says line 2?
Yes I do, it says Line 2: 417 xxx xxxx (my phone number).
She says ok, scroll up and click where it says Line 2.
I do and then a list appears that says Line 1 and below it Line 2.
Select Line 1 she says.
As soon as I select Line 1 the up and down arrows start flashing and an email pops in.Â Sheesh.Â That’s all I needed to do?
The little 1XEV also popped up in the upper right of the screen by the bars indicating signal strength.
Kinda wierd, but at least now I know if it happens again!